Return and refund policy

At Luvy Duvy™, your satisfaction matters to us. Due to the intimate nature of our products, we have specific guidelines to ensure safety and hygiene for all our customers.

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Returns

For health and safety reasons, we do not accept returns on any adult toys or intimate items, whether used or unused. This is to guarantee that every product shipped is brand-new, untouched, and safe.

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Damaged or Defective Items

If your item arrives damaged or defective, we’ll make it right:

Email us at [your@email.com] within 7 days of receiving your order

Include your order number, a photo of the item, and a description of the issue

We’ll offer a replacement or a full refund, depending on the situation

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Refunds (if applicable)

Once approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to reflect, depending on your bank.

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Exchanges

We do not offer product exchanges. If your product is faulty, we'll replace it or issue a refund.

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Discreet Support

We understand privacy is key. All communication is handled with

 discretion and compassion.