FAQ

1. Is your packaging discreet?

Yes! All orders are shipped in plain, unmarked packaging with no logos or labels that reveal what's inside. Your privacy is our top priority.

 

2. How long will it take to receive my order?

Orders are typically delivered within 6–10 business days after payment is confirmed. Please allow for possible delays during holidays or high-volume periods.

 

3. Where do you ship?

We base in the UK, but we do ship to USA, and Canada, Please ensure your shipping address is accurate when placing your order.

 

4. What materials are used in your toys?

Our products are made with body-safe, hypoallergenic materials like medical-grade silicone. They’re easy to clean, non-toxic, and gentle on the skin.

 

5. Can I return a product?

We accept returns for quality issues or unused items in original condition. See our full Refund & Return Policy below for details.

 

6. What if my toy isn’t working or is damaged?

If you receive a faulty or damaged item, contact us within 3 days of delivery with photos. We'll resolve it with a replacement or refund.

 

7. How can I contact customer service?

You can reach us any time via our Contact Us page or email. We respond to all messages within 24 hours.